Charlotte Water (CLT Water) oversees hundreds of water and sewer improvement projects each year to support its more than 310,000 service connections across the greater Charlotte service area. Charlotte Water has identified and prioritized many projects that need to be completed within the next decade to meet the needs of ongoing population growth around the rapidly growing Charlotte area.

These projects impact a range of stakeholders including residents, schools, commuters and business owners and oftentimes have time horizons in which work spans several years.

Prior to the influx of widespread new project improvements and implementation, the dedicated Charlotte Water communications team handled public communications efforts and coordination directly. CLT Water knew they would need assistance to manage the multifaceted varying communications needs that would be required of having a large number of projects active in all different neighborhoods of the City.